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Q & A
What is the height and weight limit for Kahuna chairs?
LM- Series : manufacturers recommended maximum height is 6’ and weight is 240lbs.
SM- Series : manufacturers recommended maximum height is 6'5’’ and weight is 320lbs.
Are your chairs covered by insurance?
Our products are FDA approved as medical devices, some of our customers were able to get reimbursements from their insurance, but we do not deal directly with your insurance, you will need to contact your provider and find out through them.
Is warranty transferable?
No, warranty is only valid to the customer and address that it's registered under. We must be able to verify your purchase and purchase date in order to cover any service needs under warranty. Standard warranty is different for all products.
How long does it take for delivery?
Delivery can vary depending on where you live, our chairs are shipped out from our warehouse located in Los Angeles, it can take anywhere from 5-10 business days. Our delivery company will contact customer directly to schedule a delivery date and time once it arrives in the terminal in your city.
Where is the product delivered with free shipping?
Our free shipping will only cover threshold delivery meaning they will deliver to your main front door. If you’d like it delivered inside to room of your choice, removal of debris (trash, box, etc.), and full assembly you will need to purchase White Glove Service for additional cost.
Do you ship international?
Unfortunately. we do not ship international. We only ship to Hawaii, Canada and Alaska (Please call for additional shipping rate to these locations).
Is there an option to purchase extended warranty?
Yes, we do offer extended warranty upon purchase for an addition cost.
I want to take this international, is it compatible with their power connection?
Our chairs are 110V/220V however, you will need a separate power converter which can purchased online or local stores.
Where can we register warranty for my new chair?