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Return & Excange
Return Policy - 30 Day Return Policy
If you would like to return your product, you have 30 days. Customers are responsible for the freight charges and 15% - 35% restocking fee. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight and restocking fees. White Glove delivery is non-refundable. *Original packaging is required.
The return process is easy. Contact customer service to get your Return Merchandise Authorization (RMA) number and the correct address to send your item. Please make sure that the item is returned in its original condition and that it is packed in its original box. Product will not be accepted if it is returned improperly. Restocking fee and return shipping charge will be applied.
What is your Exchange Policy?
Customers have 30 days to exchange their massage chairs for another model. The customers are responsible for return shipping fees and the possible 15% - 30% restocking fees. If the massage chair is defective at the time of delivery we'll exchange it for the same model with no additional shipping costs with proves shown to headquarter office. If an exchange occurs in a non- defective chair, there is no option for a return. If you have exchanged a massage chair for a different model and still aren't satisfied, you can either exchange the chair for a similar model of the same brand, or return the massage chair to receive a refund minus the shipping and restocking fees.
Standard warranty is different for all products. Please check the product warranty for each product. Warranty period and condition may change due to the deal you agree on when you purchase the products. Open box warranty is also same. If we are having open box sale for 1 years warranty condition, standard warranty does not apply.
If you want to cancel your order after your massage chair has shipped you will take responsible for any shipping charges for all order including free shipping orders. Usual Shipping charge in U.S is around $300 one way. White glove service is also not refundable.
Our standard delivery time is 10 to 14 business days, however due to weather and other conditions, delivery could take longer than usual shipping time up to 30 business days.